Shelley and Angel: The Backbone of A2Z Water Heaters
Every family business has its unsung heroes, the ones who work tirelessly behind the scenes to keep everything running like clockwork. At A2Z Water Heaters, those heroes are Shelley and Angel, a dynamic mother-daughter duo who make the magic happen. For years, Shelley was the glue holding everything together, from managing office operations to staying on top of customer emails, giving Fred and Joey the freedom to focus on what they do best—installing and repairing water heaters.
As the business grew, Shelley got the chance to step back and take a well-earned breather, confident that Angel was ready to step into her shoes. And Angel has stepped up in a big way. Together, they form an unbeatable team, juggling a mountain of responsibilities while keeping the business organized, efficient, and personal.
Here’s just a glimpse into everything they handle:
Advertising & Social Media
Shelley and Angel take care of all the advertising and social media, making sure A2Z stays connected with the community. Whether it’s sharing helpful tips on Facebook or updates on Nextdoor, they keep customers in the loop with the latest promotions and water heater know-how.
Permits, Inspections & Scheduling
There’s a lot of behind-the-scenes work that goes into every installation, and Shelley and Angel are the ones making sure it’s all sorted. They manage the permits, schedule inspections, and most importantly, keep Fred and Joey’s calendars up to date. That way, the guys know exactly where they need to be and when.
Customer Communication
From the first email to the final installation, Shelley and Angel are in constant communication with customers, making sure they’re informed and comfortable every step of the way. Got a question? They’ll have an answer. Need an update? They’re on it.
Bookkeeping & Customer Records
Shelley and Angel handle the bookkeeping and make sure every customer’s information is in order. Contracts are filed, warranties are registered, and nothing gets lost in the shuffle. Their attention to detail keeps things running smoothly behind the scenes.
Ordering Parts & Printing Materials
Keeping the guys stocked with the right tools and materials is no small task. Shelley and Angel are in charge of ordering parts and printing everything from contracts to installation stickers. It’s the kind of work that often goes unnoticed but makes all the difference.
Website & Blog Posts
When they’re not answering emails or organizing schedules, Shelley and Angel also manage the A2Z website and write blog posts to help customers make informed decisions. Whether it’s tips on choosing the right water heater or advice on maintenance, they’re always finding ways to serve the community better.
The Backbone of A2Z Water Heaters
While Fred and Joey are busy out in the field, Shelley and Angel are the ones keeping everything running smoothly behind the scenes. Their dedication and hard work ensure that every customer has a seamless experience from start to finish.
At A2Z, it’s not just about fixing water heaters—it’s about providing reliable service that customers can count on. And that’s exactly what Shelley and Angel help make possible every single day.